Return policy

Right of withdrawal

The buyer has a period of fourteen calendar days to withdraw from the purchase, starting from the day the customer receives the product, without penalty and without needing to state a reason.

The exercise of the right of withdrawal must be notified by phone at 938402066, by email to info@arquivet.com, by sending your letter to our postal address FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), or by using the withdrawal form.

The return

The customer must return or deliver the product directly to ARQUIVET SL, at FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), without undue delay and, in any case, within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline will be considered met if the customer returns the product before the end of the deadline.

The costs of returning the product will be borne by the customer.

Payment refund

Refunds of amounts received by the customer will be made using the same payment method used by the customer, unless otherwise provided.

ARQUIVET SL may withhold the refund until it has received the product, which is the reason for withdrawal, or until the customer provides proof of return, whichever condition is met first.

Return of defective product

If the product is not in good condition and the reasons for this are not the customer's fault, the customer has the right to return the product, informing ARQUIVET SL of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

ARQUIVET SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to make a claim, ARQUIVET SL's establishment is located at FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA) or by email at info@arquivet.com.

Jurisdiction

ARQUIVET SL also reserves the right to file any civil or criminal actions it deems appropriate for improper use of its website and content or for failure to comply with these terms and conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spain. Should any dispute arise, the parties may submit their disputes to arbitration.

or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. ARQUIVET SL is domiciled in Barcelona, ​​Spain.