Information prior to the contractual process
This website https://arquivet.com/ is property of ARQUIVET SLU with NIF B59180125 and tax address in FRANÇA, 13 P.I. PLA DE LLERONA,08520 FRANQUESES DEL VALLES, LES (BARCELONA).
The General Conditions of Contract regulate the distance selling relationship between ARQUIVET SLU and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
ARQUIVET SLU reserves the right to make any changes it deems appropriate to the General Conditions without prior notice. These changes may be made through its websites by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent changes. However, ARQUIVET SLU reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The changes referred to in this section will not affect contracts entered into prior to the date of their publication.
The purpose of the website is the sale of products for animals.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client, you expressly declare that you know, understand, and accept the terms of use and these general terms and conditions. You also declare that you are of legal age or an emancipated minor, and that you have the legal capacity and authority to access the ARQUIVET SLU websites and enter into contracts through them.
The European Commission provides an online dispute resolution platform, which can be found at the following link: http://ec.europa.eu/consumers/odr
To purchase our products, you can go to the corresponding section of our online store.
You can register as a website user to make an online purchase in the corresponding section of the website. In accordance with applicable data protection regulations in force, ARQUIVET SLU informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by ARQUIVET SLU for the purpose of processing such actions by the user and managing subsequent actions arising from them.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the address mentioned above or to the email address CONTA@ARQUIVET.COMYou may contact the competent Supervisory Authority to file any complaint you deem appropriate.
Once the purchase process is complete, the customer will receive confirmation via email. It is essential that the user provide a valid email address during the purchase process. If you do not receive confirmation within 24 hours of placing the order, please contact ARQUIVET SLU at customer service at 664272366 or by email. CONTA@ARQUIVET.COM.
The main content of the website is in Spanish.
Upon receiving the product at the delivery address provided, the customer will receive an invoice or a copy of the order. The user will be offered the option of receiving an electronic invoice upon prior consent. Acceptance of this billing method will imply the electronic invoice being sent, which will have the appropriate legal effects. Subsequent invoices will be provided by this means unless otherwise indicated. The user may revoke his or her consent to receive an electronic invoice at any time by sending an email to the email address indicated above.
Offer and validity
In the case of a product on sale, the sale price and validity period will always be indicated along with its essential characteristics.
In compliance with current regulations, ARQUIVET SLU provides information on all items for sale, their characteristics, and prices. However, ARQUIVET SLU reserves the right to withdraw, replace, or change the products offered through its website by simply changing the content thereof. Thus, the products offered at any given time on the website will be governed by the General Terms and Conditions in force in each case. Furthermore, the company has the right to stop offering access to the aforementioned products at any time and without prior notice.
Essential characteristics of the products
The products offered in our online store include a photograph and their essential characteristics; this information is obtained from the manufacturer. The product characteristics identify the colors in which the product is available.
Guarantees
ARQUIVET SLU is liable for any non-conformity of all products offered on the website for a period of three years from delivery.
The customer shall have the right to have the purchased goods repaired within three years of purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to ARQUIVET SLU's authority to verify the veracity of the defects, their origin, and the time of their appearance.
ARQUIVET SLU offers an after-sales service during the indicated period. Customers may contact the ARQUIVET SLU establishment or the after-sales service by email at CONTA@ARQUIVET.COM or to the points established by the provider itself. If you have any questions, you can contact customer service by phone at 664272366 or by email. CONTA@ARQUIVET.COM.
When dealing with perishable products and you receive them in poor condition or expired, please contact us through CONTA@ARQUIVET.COMIt is essential to follow the storage instructions on the packaging itself, as well as observe the expiration date, and always keep proof of purchase.
Prices
All products are priced in euros and include Value Added Tax (VAT). If any other tax is applicable, it will be indicated accordingly (IGIC or IPSI).
Delivery and transportation costs
ARQUIVET SLU ships to:
- Peninsula
- Balearics
ARQUIVET SLU will charge the following shipping costs: Delivery, transportation, and order fulfillment costs. See the detailed table with shipping costs on the page. Shipping and handling costs from this website.
Product delivery is carried out via Correos Express. Shipping costs are free for purchases over €39.00. Retail shipments are made to the following destinations: the Peninsula and the Balearic Islands. ARQUIVET SLU is not responsible for any customs charges.
Payment methods
Customers may pay for their order using any of the following methods. During the checkout process, they must indicate their choice:
- VISA or MASTERCARD credit card
- Bank Transfer
- PayPal
- Bizum
Credit card
All transactions involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card details are entered directly into the bank's website, using the POS (Bank Point of Sale Terminal), and are not entered or recorded on any ARQUIVET SLU server.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD. This provides additional security for your transaction.
This payment method is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase was actually made by the cardholder and the refund request was not a result of exercising the right of withdrawal or termination and, therefore, the cardholder had improperly requested the cancellation of the corresponding charge, the cardholder will be obligated to ARQUIVET SLU to compensate for any damages caused as a result of said cancellation.
PayPal
It allows you to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service specifically designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal: http://www.paypal.com
Google Pay
It's a quick and easy service for paying online and from your mobile devices using your Google Pay account quickly and securely. Google Pay uses your credit cards to process the payment. The transaction information is processed between the Google Pay service and the online store, without you having to enter payment details in the store.
More information on Google Pay: https://safety.google/intl/es_es/pay
Bank Transfer
Wholesale customers, once logged in, can choose the bank transfer payment option. When you select bank transfer, you will receive an email with ARQUIVET SLU's bank details along with your order confirmation.
It's very important that when making the transfer, you include the order number, as well as your first and last name, in the subject line. You must complete the transfer within three days of the order confirmation date so that it can be validated.
If you wish, you can send us proof of the payment by email. CONTA@ARQUIVET.COMHowever, in any case, the order will not be considered effective until our administration department receives bank confirmation of the transfer.
Please note that payment must be made in EUROS and that any exchange and bank fees are your responsibility.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank that you will be responsible for the fees at the origin, bank charges, and fees applicable to your bank. Failure to do so may result in ARQUIVET SLU suspending the shipment of your order if the full amount is not received.
Any exchange and bank fees are the customer's responsibility.
Order execution
ARQUIVET SLU undertakes to deliver the order within the following timeframe: 24/48 hours.
The availability of products offered by ARQUIVET SLU may vary depending on customer demand. Although ARQUIVET SLU updates its stock periodically, the product requested by the customer may be out of stock at that time.
In the event of non-performance due to unavailability, ARQUIVET SLU will notify the customer as soon as it becomes aware of this situation by email or using the contact method provided. The period of this communication will in no case exceed the stipulated time for delivery of the order. In these cases, when ARQUIVET SLU does not have, or cannot have, the product within the stipulated time for delivery of the order, it may give the customer two possible solution options: 1) Supply the customer, at no additional cost, with a product with similar characteristics or of higher quality; 2) Proceed to refund the amounts paid by the buyer for the cancelled order.
Right of withdrawal
The buyer has a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without penalty and without stating the reasons.
The customer must return the products subject to withdrawal without undue delay and in any case no later than 14 calendar days from the date on which their decision to withdraw is communicated.
The refund of the amount corresponding to the withdrawal will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received. Otherwise, the disbursement may be withheld until receipt of said goods or until the Customer proves the return of the goods.
The user is informed that he or she will only be liable for any decrease in the value of the goods resulting from handling them other than that necessary to establish their nature, characteristics, or functioning.
The exercise of the right of withdrawal must be made by notification via telephone communication to 664272366, or by sending an email to CONTA@ARQUIVET.COM, remitiendo su escrito a nuestra dirección postal FRANÇA, 13 P.I. PLA DE LLERONA,08520 FRANQUESES DEL VALLES, LES(BARCELONA), o bien a través del formulario de desistimiento (descargar en PDF) enviándolo debidamente cumplimentado al correo electrónico CONTA@ARQUIVET.COM.
Según lo establecido el artículo 103 de la Ley 3/2014, de 27 de marzo por la que se modifica el texto refundido de la Ley General para la Defensa de los consumidores y Usuarios, los suministros de servicios o bienes confeccionado conforme a las especificaciones del consumidor o claramente personalizados, o que, por su naturaleza, no puedan ser devueltos o puedan deteriorarse o caducar con rapidez, están exentos de desistimiento. Siendo el producto una de las siguientes excepciones:
Specifically, it is covered by the following exception: The supply of goods that may deteriorate or expire quickly.
Return
The customer must return or deliver the product directly to ARQUIVET SLU, at the address FRANÇA, 13 P.I. PLA DE LLERONA, 08520 FRANQUESES DEL VALLES, LES (BARCELONA), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed to have been met if the customer returns the product before the end of the deadline.
The customer will be responsible for the costs of returning the product.
Payment refund
Refunds of amounts paid by the customer will be made using the same payment methods used by the customer, unless otherwise agreed.
ARQUIVET SLU will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
Return of defective product
If the product is not in good condition and the reasons for this are not the customer's fault, the customer will have the right to return the product by informing ARQUIVET SLU of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.
ARQUIVET SLU undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
Claim
If the user wishes to file a claim, he/she must contact us by email. CONTA@ARQUIVET.COMARQUIVET SLU also has official complaint forms available to consumers and users.
Online dispute resolution pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr
Jurisdiction
Likewise, ARQUIVET SLU reserves the right to file any civil or criminal actions it deems appropriate for improper use of its website and content or for non-compliance with these terms and conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spain. Should any dispute arise, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence. ARQUIVET SLU is domiciled in Barcelona, Spain.
Last updated: January 12, 2024.
Terms of use
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), ARQUIVET SLU informs you that it is the owner of the website www.arquivet.com/profesional. In accordance with the requirements of Article 10 of the aforementioned Law, ARQUIVET SLU provides the following information:
The owner of this website is ARQUIVET SLU, with CIF B59180125 and registered office at FRANÇA, 13, P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), registered in the Commercial Registry, in volume 20602, folio 192, page B-10,193 and entry 1. The email address to contact the company is: info@arquivet.com.
User and responsibilities
Browsing, accessing, and using the ARQUIVET SLU website confers the status of user, whereby, by browsing the ARQUIVET SLU website, all the conditions of use established herein are accepted, without prejudice to the application of the corresponding regulations of mandatory legal compliance, as applicable.
The ARQUIVET SLU website provides a wide variety of information, services, and data. The user assumes responsibility for the correct use of the website. This responsibility extends to:
The veracity and legality of the information provided by the user in the forms provided by ARQUIVET SLU for access to certain content or services offered by the website.
The use of the information, services, and data offered by ARQUIVET SLU in violation of these terms and conditions, the law, morality, good customs, or public order, or which in any other way may infringe the rights of third parties or the operation of the website.
Linking Policy and Disclaimers
ARQUIVET SLU is not responsible for the content of websites that the user may access through links on its website and declares that under no circumstances will it examine or exercise any type of control over the content of other websites on the Internet. Furthermore, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of websites not owned by it that may be accessed through links.
ARQUIVET SLU declares that it has adopted all necessary measures to prevent any harm to users of its website that may arise from browsing the website. Consequently, ARQUIVET SLU is not liable, under any circumstances, for any damage that users may suffer while browsing the Internet.
Modifications
ARQUIVET SLU reserves the right to make any changes it deems appropriate, without prior notice, to the content of its website. This applies both to the website's content and to its terms of use. These changes may be made through its website by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.
Data protection
In accordance with current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by ARQUIVET SLU, with CIF B59180125 and registered office at FRANÇA, S/N P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), in order to facilitate, streamline, and fulfill the commitments established between both parties. In compliance with current regulations, ARQUIVET SLU informs you that the data will be kept for the period strictly necessary to comply with the aforementioned provisions.
Unless you inform us otherwise, we will assume that your data has not been modified, that you agree to notify us of any changes, and that we have your consent to use it for the purposes mentioned above.
ARQUIVET SLU informs you that it will process the data in a lawful, fair, transparent, appropriate, relevant, limited, accurate, and up-to-date manner. Therefore, ARQUIVET SLU undertakes to adopt all reasonable measures to ensure that such data is deleted or rectified without delay when found to be inaccurate.
In accordance with the rights granted to you by current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, deletion, portability, and objection to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the postal address indicated above or to the email address info@arquivet.com.
You may contact the competent supervisory authority to file any complaint you deem appropriate.
SSL Certificate (Secure Sockets Layer)
The SSL CERTIFICATE provides authentication, privacy and security of information between ARQUIVET SL and the user.
ARQUIVET SL has a security certificate that is used by the SSL CERTIFICATE to make secure connections.
In this process, several parameters are established to make the connection secure and is established using pre-established keys, encoding and decoding all data sent until the connection is closed.
Intellectual and industrial property
ARQUIVET SLU owns all intellectual and industrial property rights to its website, as well as to the elements contained therein (including, but not limited to, images, sound, audio, video, software, or text; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.), owned by ARQUIVET SLU. These works are therefore protected as intellectual property by Spanish law, and are subject to both Spanish and European regulations on the subject, as well as to international treaties related to the subject and signed by Spain.
All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution, and public communication, including making available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, without the authorization of ARQUIVET SLU, is expressly prohibited.
The user agrees to respect the intellectual and industrial property rights held by ARQUIVET SLU. They may view the elements of the portal and even print, copy, and store them on their computer's hard drive or any other physical medium, provided that this is solely and exclusively for their personal and private use. The user must refrain from deleting, altering, circumventing, or manipulating any protection device or security system installed on the ARQUIVET SLU pages.
Legal actions, applicable legislation and jurisdiction
ARQUIVET SLU also reserves the right to file any civil or criminal actions it deems appropriate for improper use of its website and content, or for failure to comply with these terms and conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spain. Should any dispute arise, the parties may submit their disputes to arbitration and resort to ordinary jurisdiction in compliance with the rules on jurisdiction and venue. ARQUIVET SLU is domiciled in Barcelona, Spain.