Return policy

Right of withdrawal

The purchaser will have a period of fourteen calendar days to cancel, from the day the customer receives the product, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be notified by telephone to 938402066, by email to info@arquivet.com, by sending your letter to our postal address FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), or by using the withdrawal form.

The return

The customer must return or deliver the product directly to ARQUIVET SL, at the address FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalised. The deadline shall be deemed to have been met if the customer returns the product before the end of the period.

The customer shall bear the cost of returning the product.

Refund of payment

The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.

ARQUIVET SL may withhold reimbursement until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to this, are not the result of the customer, the customer shall be entitled to return the product, informing ARQUIVET SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

ARQUIVET SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to make a complaint, the ARQUIVET SL establishment is located at FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA) or by e-mail info@arquivet.com.

Jurisdiction

ARQUIVET SL also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration

or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. ARQUIVET SL is domiciled in BARCELONA, Spain.