Payment Methods

The customer may pay the amount of his order in any of the following ways. During the purchase process you must indicate your choice:

VISA or MASTERCARD credit card.

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank's website, at the bank's POS (Point of Sale Terminal) and are not entered or registered on any ARQUIVET SLU server.

When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

This payment method is only valid on the website.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries will be made as soon as possible on the accounts of the supplier and the cardholder.

However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, it will be liable to ARQUIVET SLU to compensate for damages caused as a result of such cancellation.

Bank transfer or bank draft (exclusively for associated retail customers)

When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of ARQUIVET SLU.

It is very important that when making the transfer you indicate in the subject line the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us proof of the transfer by e-mail to info@arquivet.com. But in any case, the order will not be considered effective until our administration department has received confirmation of the bank transfer.

We would like to remind you that payment must be made in EUROS and that all possible exchange and bank charges are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your bank. Otherwise, ARQUIVET SLU could stop the shipment of your order if we do not receive the full amount.

The possible exchange and bank commissions are the responsibility of the client.

PayPal

It allows to send payments on the Internet in a safe and comfortable way. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.

The availability of the products offered by ARQUIVET SLU may vary depending on customer demand. Although ARQUIVET SLU updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, ARQUIVET SLU will notify the customer by e-mail as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days. ARQUIVET SLU may give the double option: to supply the customer without price increase, a product of similar characteristics or superior quality, or unless justified and demonstrable reasons by ARQUIVET SLU within the same period to pay the sums paid for the cancelled order.

Right of withdrawal

The buyer shall have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be notified by telephone to 938402066, by email to info@arquivet.com, by sending your letter to our postal address FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), or by means of the withdrawal form.

The return

The customer must return or deliver the product directly to ARQUIVET SLU, at the address FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalised. The deadline shall be deemed to have been met if the customer returns the product before the end of the period.

The customer shall bear the cost of returning the product.

Refund of payment

The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.

ARQUIVET SL may withhold reimbursement until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to this, not as a result of the customer, the customer shall be entitled to return the product, informing ARQUIVET SLU the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

ARQUIVET SLU undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to make a complaint, the ARQUIVET SLU establishment is located at FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA) or by e-mail at info@arquivet.com.

Jurisdiction

ARQUIVET SLU also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. ARQUIVET SLU is domiciled in BARCELONA, Spain.