General conditions

Information prior to the contracting process

This website www.arquivet.com is the property of ARQUIVET SL with tax identification number B59180125 and registered office at FRANÇA, 13 P.I. PLA DE LLERONA 08520, FRANQUESES DEL VALLES, LES (BARCELONA).

The General Contracting Conditions regulate the distance selling relationship between ARQUIVET SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

ARQUIVET SL reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through its website, by any means admissible in law and must be complied with during the time they are published on the website and until they are not validly modified by subsequent ones. However, ARQUIVET SL reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is the sale of products for pets.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions of contract. You also declare that you are of legal age and have the necessary legal capacity to access the websites of ARQUIVET SL and contract through them.

The European Commission provides you with an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/.

To purchase our products, you can go to the corresponding section of our online shop.  

You need to register as a user of the website in order to make an online purchase. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current legislation on data protection, ARQUIVET SL informs users that personal data collected during the registration process and subsequent purchase, will be incorporated into the processing system owned by ARQUIVET SL, in order to process such actions by the user and manage subsequent actions arising therefrom.

Your data will be kept for the period of time strictly necessary to comply with the aforementioned purposes, unless there is a legal obligation to keep them.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and consent.

In accordance with the rights conferred on you by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the e-mail address info@arquivet.com.

You may contact the competent Control Authority to submit the claim you consider appropriate.

During the purchase process you must identify yourself with the user name and password provided. These data will not be public. You are responsible for the confidential and responsible treatment of the identity and password obtained in the registration as a customer, and may not transfer them to another. You can modify the information registered at any time in your customer area. In this same section you will have access to a history of your orders, this is a consultation section but its management is allowed, and the user can delete those records that he/she considers it is not necessary to view.

Once the purchase process has been completed, the customer will receive a confirmation of the order by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours of placing the order you do not receive the confirmation, please contact ARQUIVET SLU by telephone customer service 938402066 or email info@arquivet.com. 

All the contents of the website are in French and Spanish.

Once the product has been received at the delivery address provided, the customer will receive an invoice or a copy of the order.

Offer and validity

In the case of a product on offer, the offer price and the validity of the offer will always be indicated together with its essential characteristics.

In compliance with current regulations, ARQUIVET SLU provides information on all items on sale, their characteristics and prices. However, ARQUIVET SLU reserves the right to withdraw, replace or change the products offered through its website, by simply modifying the content of the same. In this way, the products offered at all times by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online shop include a photograph and the essential characteristics of the same, this being the information obtained from the manufacturer. The colour of the product, observable in the photograph is not binding. It is identified in the characteristics.

Guarantees

ARQUIVET SLU is responsible for the lack of conformity of all products offered on the website for a period of two years from delivery. ARQUIVET SLU has an after-sales service, during the period indicated. The customer can contact the establishment of ARQUIVET SLU, the after-sales service, by email to info@arquivet.com or the points established by the supplier itself. In case of doubt you can contact the customer service phone 938402066 or by email info@arquivet.com

Prices

All products indicate the selling price in Euros and include Value Added Tax (VAT).

If any other tax is applied, it will be indicated (IGIC or IPSI).